Data & Account Deletion

Email support@lumi360.io from the address on your account with the subject “Delete my Lumi360 account”.

We will confirm the request against your account, process it, and confirm in writing when the deletion has been completed.

If you have questions about the deletion process, you can contact us at support@lumi360.io.

When you request deletion of your Lumi360 account and family workspace, we will delete the personal information and family content associated with that account, subject to the exceptions described below.

This includes:

• Your account and sign-in credentials
• Family members and their profiles
• Events, activities, tasks, reminders and logistics arrangements
• Meals, shopping lists and household entries
• Uploaded school notices, newsletters, screenshots and documents
• Lumi's stored understanding of your family, including corrections and learned context
• Other family content associated with your Lumi360 account

We will action deletion requests within 7 days.

Encrypted backups operate on their own retention cycle, so residual copies may remain temporarily and will age out within 30 days rather than disappearing instantly.

Backup copies are not used as an active family workspace after your account has been deleted.

We may retain the minimum information required by law or reasonably necessary for legitimate business, security or record-keeping purposes.

This may include:

• Billing and tax records that we are legally required to retain
• A record that a deletion request was made and completed
• Information necessary to establish, exercise or defend legal rights
• Limited security or fraud-prevention records where reasonably necessary

These retained records will not include your family's active workspace content unless retention is required by law or otherwise legally justified.

For billing-related questions, you can contact billing@lumi360.io.

If several adults share one family workspace, deleting your own account removes your access to that workspace.

Deleting the entire family workspace and its content is a separate request because it affects everyone in that family.

A request to delete the entire shared workspace must come from the account authorised to manage or own that workspace.

You can ask for a copy of your family's information before requesting deletion.

Request this in the same email to support@lumi360.io, and we will provide the available information before deletion is completed, because deletion cannot be reversed.

Deleting your Lumi360 account is permanent.

Once the deletion process has been completed, your account and deleted family content cannot be restored.

If you later want to use Lumi360 again, you may need to create a new account and provide your family information again.